Partner Support Executive

Department: E-commerce Operations
Employment Type: Full-time

About Us:
ServCrust is revolutionizing the Construction and Mining Industry with its one-of-a-kind eCommerce, ERP,
and Fintech platform. Our cutting-edge cloud-based SaaS technologies are driven by a strong data-first
approach and AI-powered workflows. We are seeking Senior Engineers with a passion for technology and
a proven track record in Agile product development. Join us on our journey to build India’s leading
eCommerce platform.

Job Description:
We are looking for a proactive and customer-focused Partner Support Executive to join our e-
commerce team. This role involves supporting vendors, sellers, and partners by resolving issues,
answering queries, and ensuring smooth operations on the e-commerce platform. If you enjoy
problem-solving and fostering positive relationships, this role is for you!

Responsibilities:

• Act as the primary point of contact for partners (vendors/sellers) on the platform.
• Assist partners with onboarding, product listing, order management, and payments.
• Address and resolve partner inquiries and concerns promptly via phone, email, or chat.
• Ensure compliance with platform policies and guidelines.
• Monitor partner performance metrics and provide feedback for improvement.
• Collaborate with internal teams to escalate and resolve technical or operational issues.
• Share platform updates, training materials, and tools to help partners succeed.
• Contribute to improving partner satisfaction and retention.

Requirements:

• Bachelor’s degree in business, communication, or a related field.
• Prior experience in e-commerce, customer support, or partner management is
• preferred.
• Excellent communication skills (verbal and written) in English.
• Strong problem-solving and multitasking abilities.
• Tech-savvy and proficient in using CRM or e-commerce tools.
• A customer-centric mindset with the ability to build rapport.
• Flexible and adaptable to a dynamic work environment.

What We Offer

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Dynamic and innovative work culture.

Join us to help shape exceptional partnerships in the e-commerce space!